Case Study 2 - Pushing Paper

|[pic] |Case Study 2-1: Pushing Papers Can be Fun | Case Synopsis The chief of constabulary in a large city government describes the problem of captureting his officers to do paperwork. The officers enjoy working with the public and apprehending criminals, not academic term at a desk. The paperwork is boring, but can make the balance in convictions. The Chief has no financial rewards (budget crunch) and promotions are determine by seniority, not the quality of paperwork. Officers were trained to perform thoroughfare work, not fill out forms. Arrests, not paperwork, get noticed. confidence achievement is due to too many factors to be a achievement criterion. Suggested Answers to Case Questions 1.What exploit problems is the superior trying to crystallise? The main problem in this case is poor police report of incidents, as salubrious as the resulting lost cases in court. 2. work the MARS model of individual behaviour and performance to identify the possible causes of the unacceptable behaviour. Motivation. There are some(prenominal) facts that designate that the poor paperwork is due to lack of motivation. First, officers come into this calling because they require to work with the public and catch criminals, not sit around in an office filling out reports. Thus, the paperwork task does not conform to their needs for personal growth. Second, social rewards (praise, recognition) result from the away activities, not paperwork. Third, financial rewards do not encourage people to do paperwork. Promotions are based on seniority, so they remind officers to catch ones breath with the force, not to complete paperwork. Competitions did not work, either. Ability. It isnt certain that officers are able to complete the paperwork task well enough. They dont seem to receive any prep in this area. However, the captains discuss! ion of the report disceptation suggests that at least(prenominal) some officers are able to...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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